Make sure that the correct optical cable or cord is being used for the type of transceiver or other components, as there may be different connector models.
To ensure that the transceivers function normally, it is essential to keep them clean and with their connector protection rubbers until the moment of installation. Any type of dirt, moisture, water, etc. that comes into contact with the connection core can affect the performance and even the functioning of the product. Therefore, use suitable cleaning tools to carry out this maintenance.
Be careful when using optical transceivers made for long distances, when used in short distance environments, as they can burn the laser due to saturated transmission power, causing irreversible damage to the product. Please note that damage of this nature is not covered by the warranty.
It is important to always be aware of the physical environment being used so that they comply with the sensitivity parameters required for the product. Fiber attenuation, for example, is a determining factor in the proper functioning of the transceiver.
All transceivers sent for warranty exchange will be analyzed to ensure that the problem presented is within the conditions covered by the warranty. To this end, this service will detect transceivers that are damaged by:
- Misuse, including use not in accordance with product specifications
- Inadequate storage for the type of product
- Fall
- Electrical discharges or natural events
- Improper installation
- Theft
- Loss
For the process of sending products under warranty, consult the procedure on our page https://www.datacom.com.br/en/assistencia-tecnica.
