Knowledge in one place.
If you are a user of Datacom products and need Technical Support, the first step to contact our support team is to open a ticket in the DmSupport tool. There are three main methods to do this:
1 – WEB Portal: Access Datacom's Support Center (https://supportcenter.datacom.com.br), log in with your credentials and select the option to open a ticket. Please provide as much information as possible about the issue you are experiencing so that our team can provide a quick and efficient solution.
2 – Qualitor QM2 mobile application: Available for Android and iOS, the application allows you to open tickets directly from your mobile device, making the support process more practical.
3 – Official Datacom WhatsApp: Send a message to the official support number (51 39333293) to quickly open a ticket and guarantee your place in the analysts' queue. Ideal for those on the move or who have access restrictions to other methods.
By using DmSupport users also have the opportunity to access a wide range of useful resources including supporting documentation, detailed manuals and updated firmware versions. These materials are directly downloadable and are instrumental in assisting with troubleshooting and efficient use of Datacom products. In addition, the possibility of opening tickets in the tool ensures that customers can report problems and request assistance in an efficient and organized manner, allowing for an accurate analysis by our technicians.
Summary of support channels
Click on the link to download a pdf with a summary of Datacom support channels. This material is ideal for sending to field technicians via whatsapp.
First Login on the APP
Below is a step by step on how to use DmSupport in the Qualitor QM2 application for the first time:
Step 1:
After downloading the app, press the PROFILE - CREATE NEW button
Step 2:
On the next screen press READ QRCODE
Step 3:
a) Access the DmSupport web portal, click on the user icon in the upper right corner of the screen and then select APP ACCESS.
b) Read the QRCODE on the next screen with the Qualitor QM2 application.
Step 4:
The profile fields will be filled in as shown below. Save the profile using the icon at the bottom of the screen.
Step 5:
Sign in to the app with your DmSupport Web credentials
